Return And Refund Policy For www.WorldVocab.com Donlon Enterprises
100% Satisfaction Guarantee - CD Products: If our customers are not satisfied with our CD based product for any reason within 60 days of their purchase, they can contact our customer support staff here support@worldvocab.com where our customers will be able to request any of the following;
1. Return and Replace A Product: If our product was damaged during transit or faulty upon arrival and you would like a replacement, please contact us at the above e-mail address and request to "Return and Replace A Product". All the information you will need to provide is the receipt transaction number, as well as the e-mail address used to purchase your product. Once you provide us with this information, we will send you a scannable Fedex shipping label via e-mail that you can print out and attach to your return shipment at no cost to you. Once the package is in transit, then we will ship out a brand new product to the original shipping address or a new address of your choice, also at no cost to you.
Summary:
Information You Need:
A. Purchase Receipt Transaction Number AND Original E-mail Address Used To Make Purchase.
What You Need To Do:
A. E-mail support@worldvocab.com with your request for replacement providing us with the proper information outlined above.
B. Print out Fedex shipping label we send to you via e-mail and attach to return packaging.
C. Drop off package at any Fedex location or drop box
D. Within 1-2 Business days of the return shipment you will receive a Fedex tracking number for your brand new replacement product
2. Return And Refund: If you are not satisfied with our product for any reason and just want to return our product and receive a refund then you can contact us at the above e-mail address and request a "Return and Refund". What you will need to provide us with is your receipt transaction number, as well as the e-mail address used to make the purchase. Once we have this information, we will send you a printable Fedex shipping label via e-mail that you can attach to your return packaging and drop off at any Fedex location, at no cost to you. Once the shipment is in transit, you will receive an e-mail outlining the refund transaction.
Summary:
Information You Need:
A. Purchase Receipt Transaction Number AND Original E-mail Address Used To Make Purchase.
What You Need To Do:
A. E-mail support@worldvocab.com with your request for a return and refund providing us with the above outlined information
B. Print out Fedex shipping label we send to you via e-mail and attach to return packaging.
C. Drop off package at any Fedex location or drop box
D. Within 1-2 Business days of the return shipment you will receive a full refund and notification via e-mail
100% Satisfaction Guarantee - Digital Products: If our customers are not satisfied with our digital products for any reason within 60 days of their purchase, they can contact our customer support staff here support@worldvocab.com
where our customers will be able to request a full refund.
1. A Full Refund For A Digital Product(s): If you want a refund for a digital product and it is within 60 days of the date of purchase then please e-mail the above address and request "A Full Refund For A Digital Product(s)". You will need to provide the purchase receipt transaction number, as well as the original e-mail address used to purchase the product. After we receive this information, we will send a return confirmation to you via e-mail. Within 3-5 Business days you will then receive notification of your full discount.
Summary:
Information You Need:
A. Purchase Receipt Transaction Number AND Original E-mail Address Used To Make Purchase
What You Need To Do:
A. E-mail support@worldvocab.com with your request for a full refund and provide us with the above information
B. You will receive an e-mail refund confirmation from us within 1 business day
C. Within 3-5 days you will receive your full refund and it will post to your account.